WARREN ARTS & CRAFTS
OUR SHIPPING AND DELIVERY POLICY
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).
The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 1 business day (subject to our stock and availability).
1. SHIPPING INFORMATION
Delivery Locations
We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
Shipping Methods
We will ship our orders via an appropriate courier of our choosing. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below delivery options when you purchase your order. Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.
ROYAL MAIL
The delivery fee for this shipping method is £ Weight/Size dependant
Your order will usually be delivered within 2-3 business days of it being dispatched.
DPD
The delivery fee for this shipping method is £
Your order will usually be delivered the next business day, provided that your order is placed before 3PM.
EVRI
The delivery fee for this shipping method is £
Your order will usually be delivered within 2-3 business days of it being dispatched.
2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
Email: sales@warrenarts.co.uk
Telephone: 07745 685392
If you believe your order has been lost, please consult the relevant section below.
3. LOST OR DAMAGED ORDERS
The goods you have purchased will usually remain at our risk until delivery, in accordance with consumer laws. In the event that your order is lost or has been damaged in transit and the fault rests with the courier, we will usually make sure that you are either refunded or that replacement items are provided.
There are however some circumstances where we cannot be held liable for lost or damaged orders.
However, you must also take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost or damaged orders where you fail to reasonably take the below above steps):
I. providing the full and accurate delivery address when you place your order;
II. providing any further relevant delivery instructions;
III. engaging with any requests made by the courier for information;
IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier.
We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.
If you would like to return an item because it has been damaged in transit please consult our returns policy.
Warren Arts & Crafts
Ecommerce return policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.
• Unfortunately, due to health and safety reasons Earrings cannot be returned. However please contact us if you have any problems or concerns
To initiate a return, please complete the following steps:
• Please email us at: lesley@warrenarts.co.uk giving details of your purchase and reason for return.
• Or reply to your order confirmation email to request which products you would like to return.
• Please indicate if you would like a replacement/exchange, or a full refund including postage if returned within 30 days of delivery. If you would like a replacement or exchange, we would like to offer free return shipping.
• After 30 days refunds will only be given if the goods are faulty
Please ensure to enclose the details of your collection Name and Address so that we can arrange for the package to be collected from you.
Please retain any proof of collection as this will be required in the case of loss or damage.
Your refund or replacement will be processed as soon as the returned item/s have been received and inspected by us.
Replacement items if in stock, will be despatched next working day however if the item has to be made this may take a few days before despatch can take place but we will keep you updated on this.
Refunds may take a few days to show up and arrive on your account.
If you have any other concerns or would like to speak to us please do not hesitate to contact us at: lesley@warrenarts.co.uk or on telephone number: 07745 685392